Privacy Policy
Last updated: March 2025
Introduction
At ConsultKey, we are committed to protecting the privacy and confidentiality of every client who entrusts us with their personal information. This Privacy Policy outlines how ConsultKey, a professional law services firm operating in Kenya, collects, uses, stores, and safeguards the information you provide to us. By engaging our services or interacting with our platforms, you agree to the practices described in this policy. We encourage you to read this document carefully so that you are fully informed about how your data is handled.
Information We Collect
In the course of providing our law services, including Corporate Legal Advice, Litigation and Dispute Resolution, and Wills and Estate Planning, we may collect the following categories of information: personal identification details such as your full name, national identification number, and date of birth; contact information including your physical address, email address, and telephone number; financial and business information relevant to your matter, such as company registration details, asset disclosures, and transactional records; case-related documentation and correspondence shared with us for the purpose of delivering our services; and technical information such as IP addresses and browser data when you visit our website or communicate with us digitally. All information is collected with your knowledge and, where required by law, your explicit consent.
How We Use Your Information
ConsultKey uses the information we collect solely to deliver and improve the law services you have engaged us for. Specifically, we use your information to assess and advise on your legal matter, prepare and file necessary documentation on your behalf, communicate updates and developments relevant to your case, comply with our obligations under Kenyan law including the Data Protection Act 2019, maintain accurate and complete client records, and send you relevant updates about our services where you have consented to receive such communications. We do not use your personal information for any purpose beyond what is necessary to serve your interests and fulfil our professional obligations.
Information Sharing
ConsultKey treats all client information with the highest degree of confidentiality. We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances: with courts, tribunals, regulatory bodies, or government authorities as required by applicable Kenyan law or court order; with third-party service providers who assist us in delivering our services, such as document management platforms, provided they are bound by strict confidentiality obligations; with your express written consent where disclosure to another party is in your best interest; or in cases where disclosure is necessary to prevent harm or fulfil a mandatory legal obligation. Any third parties with whom we share your information are held to the same standards of data protection that we uphold.
Data Security
ConsultKey takes the security of your personal information seriously. We implement appropriate technical, administrative, and physical safeguards designed to protect your data against unauthorised access, disclosure, alteration, or destruction. Our security measures include encrypted digital storage systems, restricted access controls for staff handling client information, regular reviews of our data handling procedures, and secure physical filing systems for hard copy documents. While we endeavour to protect your information using industry-standard security practices, no method of transmission or storage is entirely infallible. In the event of a data breach that may affect your rights and freedoms, we will notify you and the relevant authorities in accordance with the requirements of the Data Protection Act 2019 of Kenya.
Your Rights
Under the Data Protection Act 2019 of Kenya, you have the following rights with respect to your personal information held by ConsultKey: the right to be informed about how your data is collected and used; the right to access a copy of the personal information we hold about you; the right to request the correction of any inaccurate or incomplete information; the right to request the deletion of your personal data, subject to our legal obligations to retain certain records; the right to object to or restrict the processing of your information in specific circumstances; and the right to withdraw consent where processing is based on your consent, without affecting the lawfulness of processing carried out prior to withdrawal. To exercise any of these rights, please contact us using the details provided below. We will respond to all legitimate requests within a reasonable timeframe.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to reach out to our team. We are committed to addressing your concerns promptly and transparently. You may contact us at: ConsultKey, Delta Corner Annex, 3rd Floor, Westlands Road, Westlands, Nairobi, Kenya. Email: [email protected]. This Privacy Policy was last updated in March 2025 and may be revised periodically to reflect changes in our practices or applicable law. We encourage you to review this policy regularly to stay informed.